Waltraud Wagner became a nurse because she wanted to help people, to make them comfortable and ease their pain and suffering. She chose to work at Lainz General Hospital’s Pavilion 5, where many of the hospital’s elderly and infirm resided. A lot of the patients in this particular Pavilion were suffering from terminal illnesses. Consequently, it was a relatively high, but not entirely unexpected, death rate.
There is nothing more comforting than a hot cup of tea, especially when a family member is feeling unwell. Caroline Grills (also known as Aunt Thally) understood this, and was always on hand to provide endless cups of tea and cakes. She dutifully attended to each sick relative, making their imminent demise much more comfortable than it otherwise may have been.